Want to Return or Exchange Something?

If for any reason you are not satisfied, we will gladly accept items for refund or exchange within 30 days of purchase. All refunds will be issued to the original form of payment. All returns must be unworn and in saleable condition. Returned merchandise should include all packaging. Please note used merchandise will not be accepted for refund or exchange unless defective.

How to Return Your Purchase:

1. Contact our Customer Service Department via Email, Live Chat, or Call us at (212) 519-1400 to request a return (RA#).

2. Once you have arranged your return, complete the following steps: (a) Place the item(s) in the original shipping box or any other suitable box; (b) Attach the return label to the outside of the box and seal the box securely.

Important: We do not accept liability for goods returned using any method other than our collection service.

Return Conditions

Items must be returned in their original condition with the security tag intact.

All return packages must have the RA# clearly written/placed on the return package.

Note: If different authorized returns are being shipped in the same package, write/place additional RA#s on the return package.

Merchandise must be shipped with pre-paid postage to the address indicated on the RA label. We suggest insuring the package for the full purchase price of the item(s) for coverage.

Processing for returns or repairs will begin after package is delivered to us. All returns are subject to inspection by our Quality Control team before a refund is processed.

Exchanges

To arrange an exchange, please contact our Customer Service Department directly. A new order for the new item must be placed on the Gabriel website within 30 days of the original purchase.